Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Anne Nutley from Bank of Ireland to give some advice for people considering this job:

 

Anne Nutley

Contact Centre Agent

Bank of Ireland

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  Anne Nutley

Anyone considering this job would need to be patient, warm, a good listener and customer focused. However in the long run what you need most of all is common sense.

 

If you are considering returning to the work force don't sell yourself short. Remember all the life experience you have acquired rearing a family and running a household.

 

Believe in yourself and go for it!

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Hint: Lidl
There are numerous people that have directed my career. It began innocently enough when I was younger I just wanted to work with my friends but when they didn't like it and left I remained because I enjoyed working in a store.

When I began working in Penney's I started to see how a career in retail could progress, looking at my manager's move up the food chain. I moved around every section of the store and got very important duties in the cash office which only a handful of people in the store had access to.

Eventually I was promoted to Service Leader which was the equivalent to a register and fitting room supervisor. The store manager Mr. Lynn inspired me to work hard as it was well known that he started as a sales assistant in a Penney's store and worked very hard to become a store manager and now runs the very successful Swords store.

My Mam found this course (Retail Management Degree Programme ) in Lidl for me and urged me to apply because she knew that once I left retail I was unhappy with my career path. I will always be grateful for that push she gave me to do this course as it has corrected my career path.

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